De functie

For an international manufacturer of sustainable chemicals, we are looking for a Sales Support Officer.

You are the liase for internal departments to ensure and improve customer satisfaction in a professional manner. You are in contact with various departments such as Export, Sales, Supply Chain, Finance and Production. You also have contact with external parties like the clients and carriers. The region of focus is Latin America.

As a Sales Support Officer you ensure an optimal sales support for the assigned sales managers and/or clients in such a way that order can be processed in a timely manner. This by ensuring accurate and timely progress of contract agreements, orders, invoices, payments, deliveries and other queries. You know how to translate the clients commercial needs into concrete order process. The commercial support such as delivering a correct CRM administration, preparing sales meetings, handling the customer contracts also belongs to your responsibility.

You ensure that all customer contact (verbal and written) is handled in a timely, professional and satisfactory manner. You also take care of the investigation and registration of client complaints. You know how to handle these cases effectively and take care of the internal and external communication. You are maintaining and promote the customer satisfaction!

You will be a part of the Customer Service department which consists of 12 employees. In this role you have to report to the Manager Customer Service.

Jouw profiel
  • A couple of years experience in a sales support or inside sales position
  • A customer mindset and aware of any cultural differences and you are able to adapt accordingly
  • Good communicative skills in Spanish and English (both verbal and written)
  • Experience with CRM systems
  • A proactive and bold personality
Aanbod
  • A fulltime job in a dynamic and international environment
  • A competitive salary
  • Travel allowance
  • Pension scheme
  • After the training period you will get; a contract directly at the company, a 13th month payment and the possibility to work remote
  • Possibilities for personal development
Onze opdrachtgever

Our client is an international manufacturer of sustainable chemicals. The culture can be described as professional, ambitious and dynamic. It’s a multicultural environment where English is the main language. There are around 150 employees working in the office, divided around various departments.